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Updates and Coronavirus Response

Updated May 26, 2020

Costco is firmly committed to helping protect the health and safety of our members and employees, and to serving our communities. We are closely monitoring the changing situation, and complying with Public Health guidance.

A Message From Our CEO

Priority Access for Healthcare Workers and First Responders

  • Costco is temporarily allowing priority access to our warehouses for Costco members who are healthcare workers and first responders such as police officers, EMTs and firefighters. Healthcare workers (which include Pharmacists and all hospital employees with a hospital ID) and first responders who present a Costco membership card and official identification of their role, will be allowed to move to the front of any line to enter the warehouse.

Face Mask Recommendation

  • Public health experts recommend the use of masks or face coverings in public settings. To protect our members and employees, it is recommended that all Costco members and guests wear a mask or face covering that covers the mouth and nose, at all times while on Costco premises. This recommendation does not apply to children under the age of 2 or to individuals who are unable to wear a mask or face covering due to a medical condition. The use of a mask or face covering should not be seen as a substitute for social distancing. Please continue to observe rules regarding appropriate distancing while on Costco premises. Thank you for your understanding and cooperation.

Updated Guest Shopping Policy

  • Effective Friday, April 3, Costco will allow no more than two people to enter the warehouse with each membership card. This temporary change is for your safety and the safety of our employees and other members, and to further assist with our social distancing efforts. Thank you for your cooperation and understanding.

General Hours of Operation

  • Costco Business Centres: Will continue to operate during normal hours. Find a location near you.
  • Costco Wholesale Warehouses: Will continue to operate during normal hours. Find a location near you.
  • Starting Saturday, May 23, Costco gas stations in Canada will revert to normal operating hours. Select “Find a warehouse” above for your nearest location’s gas station closing hours.

costco Grocery

  • Delivery currently running 5-7 business days. We apologize for the inconvenience.

Product Limitations

  • Costco has implemented limits on certain items to help ensure more members are able to purchase merchandise they want and need. Our buyers and suppliers are working hard to maintain inventory on high-demand merchandise, as well as everyday favourites.
  • All ground beef purchases are limited to a total of 1 item per member.

Return Restrictions

  • Warehouses are not accepting returns on specific items, including:
    • Toilet paper
    • Water
    • Sanitizing wipes
    • Paper towels
    • Rice
    • Disinfecting spray

Temporary Department Changes

  • Costco warehouses in the provinces of British Columbia, Alberta, Saskatchewan, Manitoba and New Brunswick have reopened their Optical, Photo Centre and Hearing Aid departments (where applicable), following social distancing guidelines.

Costco Travel Information

Costco Food Courts

  • A limited menu is available at Costco Food Courts. Orders are only available for takeout — seating is not available. Please ask Costco Food Court employees for available condiments.

Health Canada Recommendations

  • Costco is following Health Canada recommendations to keep locations sanitized. We ask our members to social distance by giving at least 2 metres of space between each person, and to cover all coughs and sneezes with an elbow.
  • Visit the Health Canada website for more information.