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  • Costco Concierge Services | Technical Support
    Free Technical Support
    Exclusively for members
    TOLL-FREE 1-866-231-9731
    Available 24 hours a day, 7 days a week

    Receive FREE technical support for televisions, projectors, major appliances, computers, tablets, cameras, security camera systems, camcorders and MP3 players purchased from Costco Canada.

    • Speak with expert level technicians
    • Enjoy easy-to-understand answers to your set-up and product use questions
    • Get troubleshooting assistance
    • Obtain warranty information and assistance
    • Receive in-home service when in-home service is covered under manufacturer's warranty
    • English and French speaking agents available
    • All calls are handled in Canada and the U.S.
    • This service is available exclusively for Costco Canada members
    • Technical support for cellular phones is provided by the cell phone service provider

    To help us assist you quickly, please have the following information available when you call:

    • Name
    • Costco Membership Number
    • Costco Item Number (printed on your receipt)
    • Item Description and Model Number
    • Serial Number
    • Purchase Date


    Costco extends the manufacturer's warranty on televisions, projectors, major appliances, commercial appliances and computers (excluding tablets) to 2 years from the date of purchase if the manufacturer's warranty is less than 2 years.

    See the manufacturer's warranty for specific coverage terms. For warranty service, contact Costco Concierge Services at: 1-866-231-9731 TOLL-FREE

    Your satisfaction is Costco's top priority.

    Costco will accept returns within 90 days from the date of purchase for the following items:

    • Televisions
    • Major appliances¹
    • Projectors
    • Computers
    • Cellullar phones²
    • Cameras
    • Camcorders
    • MP3 Players
    • Tablets

    ¹ Countertop microwaves excluded.
    ² Return details will vary by carrier service contract.